What happens if I lose, change or upgrade my phone and I have a Mobile App policy?

What if I change/upgrade my phone?

If you change or upgrade your phone we recommend you confirm the new phone will support the WiseDriving App. It must be Android or iOS and have the correct operating system, see below:

  • iOS phones will be supported on the latest two versions
  • Android phones will be supported on Gingerbread and above

Everything is saved to your profile so nothing is lost. In this case you can download the WiseDriving app on your new phone and log in with the same username and password you created. This will load your profile and journeys.

What if I lose my Phone?

If your phone is lost, you will need to replace it, re-download the WiseDriving App and tether the App with your Telematics Device within 21 days to ensure you policy is not cancelled.

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