Direct debit questions

If your policy started or was renewed on or after 15th December 2016, then please contact Close Brothers Premium Finance on 0333 321 8566 (Open 24/7).

Click here to log on or register to use the Close Brothers Premium Finance Online Portal.

If your policy started or was renewed before 15th December 2016, then contact Premium Credit Limited on 0844 736 9836. They are open Monday to Friday 8am to 6pm (excluding bank holidays): 08447369836

Or go to where you’ll be able to access your Direct Debit agreement.

If you are paying your premium by monthly instalments the finance provider reserves the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.


Why has my monthly payment changed?

Your monthly payments can change following a number of policy events.

  • An amendment to your policy 
  • A driving behaviour score update

Your finance provider will provide written confirmation of the updated direct debit amount within 14 days of the change and your amended documents will be available on the customer portal section of our website for you to read.


Keywords: payment, instalments, installments, monthly, finance agreement


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