How do I contact WiseDriving?

You can get in touch with us using Facebook messenger. To do this, you’ll need to be logged into a Facebook account.

We’ll reply to any messages we receive as soon as possible. You don’t need to worry about sitting around for a response – you can go about your day and come back to the conversation whenever you’re ready.

The messenger is manned Monday to Friday, 9am to 5pm. Queries outside of this time will be responded to as soon as possible.

Click here to send us a message.

If you need to check something with your policy or make a change, you can access your policy wording, documents and make changes via your online account. Any changes you make on your online account won’t be subject to the £35 policy change fee that applies for offline changes.

You can make the following changes on your account:

  • Edit personal and contact details
  • Amend your occupation
  • Change your address
  • Add a driver to your policy including claims and convictions
  • Amend an additional driver’s details
  • Amend your current mileage
  • Amend your insurance cover and usage of your vehicle
  • Change your vehicle (please note, you may be charged if you change your vehicle)
  • Change your password

You can also contact us by telephone. We’re here 8am to 8pm Monday to Friday, 9am to 5pm Saturday and 10am to 4pm Sunday and bank holidays. For general enquiries, please call our customer services team on 01733 308358. If you wish to buy a policy with WiseDriving, please call 01733 308357, and if you wish to discuss a renewal, please call 01733 308325.

Who should I call if I have a claim?

Should you need them, our claims helpline and theft recovery teams are here, 24 hours a day (just in case!). You can call our claims helpline on 0800 008 6709. Please note that any claims you make will be handled by your insurer rather than us, so the majority of your contact after you make a claim will be with them. You can find out who your insurer is by checking your policy documents. However, our helpline is available whenever you need it to offer assistance.

If you have a black box and want your car to be tracked in the event of theft, you can also call our theft recovery team:

  • If you purchased your policy on or before 28th June 2016 and haven't since made a change of vehicle, please contact us on 02392 242 385.
  • If you purchased your policy or made a change of vehicle on your policy on or after 29th June 2016, please contact us on 0333 202 0001.

Who should I call if I breakdown?

If you have purchased RAC breakdown cover as an optional extra to your policy and breakdown, you can call 0330 159 0251 to arrange rescue or recovery. For more info on RAC breakdown, please click here

Who should I call for installation of my black box?

If you have a pro-install box policy, we have a team of engineers who will install this for you. In most cases, one of our approved engineers will call you to organise an appointment for your box to be fitted – however, should you need to contact them to confirm or rearrange an appointment, you will need to check your welcome email to find out which company will be installing your box. If your company is RS Fleet, you can call them on 0121 332 1226 (8am – 8pm Monday to Thursday, 8am to 6pm Friday and Saturday, and 9am to 5pm Sunday). If it’s Diareyes, you can call them on 01767 684 687 (8am – 8pm Monday to Thursday, 8am to 6pm Friday and Saturday, and 9am to 5pm Sunday).

Who should I contact about my direct debit?

If you pay monthly for your insurance, you will have a direct debit agreement set up with our finance provider Close Brothers Premium Finance. If you need to make a payment on a missed direct debit or have any queries about your monthly instalments, please contact them on 0333 321 8566 (open 24 hours a day, seven days a week). You can also click here to log on or register to use the Close Brothers Premium Finance Online Portal.

Who do I contact about debt?

In some cases, we may have to pass debt onto our dedicated credit control department. Should you need to contact credit control regarding your debt, please call 02034370332 (8am – 8pm everyday).

Should the debt remain outstanding, it may be passed onto a debt collection agency. You may receive communications from this agency should your debt be passed on.

 

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