Black Box Policy: How do I contact WiseDriving?


We have a number of ways for you to contact us. Please visit for all the options available to you.


There are a lot of ways that you can get in touch with us quickly and easily online, please see the options below:


Go to your online account

If you need to check something with your policy or make a change to your details, you can access your policy wording, documents and make changes via your Online Account. Any changes you make on your online account won’t be subject to the £35 policy change fee that applies for changes made over the phone.


Send us an email

You can get in touch with us by sending an email to with any questions that you might have about your policy. We aim to respond within 48 hours.


Chat with us online
Visit and you can chat with us online by pressing the yellow chat button.


If you need to talk to someone, here is some helpful information:

You can contact us by telephone. We’re here 8am to 6pm Monday to Friday, 9am to 1pm Saturday, we’re closed on Sunday and open 10am to 4pm on Bank Holidays. If you’d like to call, click here to go to our Contact Us page, where you’ll find all of the numbers you’ll need.


Claims queries

Should you need them, our claims helpline and theft recovery teams are here, 24 hours a day (just in case!). Please visit our main Contact Us webpage for the direct Claims number. Please note that any claims you make will be handled by your insurer rather than us, so the majority of your contact after you make a claim will be with them. You can find out who your insurer is by checking your policy documents. However, our helpline is available whenever you need it to offer assistance.

If you have a black box and want your car to be tracked in the event of theft, you can also call our theft recovery team. Please click here for the numbers you will need.


Breakdown queries

If you have purchased RAC breakdown cover as an optional extra to your policy and breakdown, you can find all the numbers you’ll need depending on your cover level here


Who should I call for installation of my black box?

If you have a pro-install box policy, we have a team of engineers who will install this for you. In most cases, one of our approved engineers will call you to organise an appointment for your box to be fitted – however, should you need to contact them to confirm or rearrange an appointment, you will need to check your welcome email to find out which company will be installing your box. If your company is RS Connect, you can call them directly (available 9am – 5pm Monday to Friday). If it’s Diareyes, click here for the number that you’ll need to get in touch with them (open 8am – 8pm Monday to Thursday, 8am to 6pm Friday and Saturday, and 9am to 5pm Sunday).


Direct Debit queries

If you pay monthly for your insurance, you will have a direct debit agreement set up with one of our finance providers.

If your finance provider is Close Brothers and you need to make a payment on a missed direct debit or have any queries about your monthly instalments, please contact them directly (open 24 hours a day, seven days a week). Click here for the phone number you will need. You can also log on or register to use the Close Brothers Premium Finance Online Portal.

If your finance provider is PremFina, you can go to their website and use the ‘Payments’ button on the right-hand side if you need to make a missed payment. You’ll need your agreement number (which will have been emailed to you when you purchased your policy) and your last name. You can also contact them by phone (open 9.00am to 5.30pm Monday to Friday). Click here for the phone number that you will need.


Debt queries

In some cases, if your policy has been cancelled with an outstanding balance, we may have to pass this debt onto our dedicated credit control department. Should you need to contact credit control regarding your debt, please click here for the number to call (open 8am – 8pm everyday).

Should the debt remain outstanding, it may be passed onto a debt collection agency. You may receive communications from this agency should your debt be passed on.


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