How do I make a complaint?
If you have a complaint about any aspect of the service you receive please write to Complaints, iGO4 Limited, iGO4 House, Staniland Way, Peterborough, PE4 6JT.
Alternatively you can email us at Complaints@iGO4.com, or call our customer services team.
If we cannot resolve the difference between us, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter.
The address is: Financial Ombudsman Service, Exchange Tower, Harbour Exchange Square, London, E14 9GE. Their website is www.financial-ombudsman.org.uk and their telephone number is 0800 0234567 or 0300 1239123 or contact them via the EU Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr. Full details of our complaints procedure are available on request.
Complaints which your insurer is required to resolve will be passed to them by us. We will notify you when we do this. If you are unhappy with the decision you receive you can refer your complaint to the Financial Ombudsman Service within six months of receiving your insurer’s final response.
iGO4 Complaints Data
iGO4 Ltd, including WiseDriving, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. The latest data is as follows:
Period covered: 1st January – 30th June 2017 Brands covered: iGO4 and WiseDriving.