Make a complaint

How do I make a complaint?

At WiseDriving, we aim to make each of our customers as happy as possible. However, if you have a complaint about any aspect of the service you receive, you can write to us at Complaints, iGO4 Limited, iGO4 House, Staniland Way, Peterborough, PE4 6JT. Alternatively, you can email us at Complaints@iGO4.com, or call our customer services team.

In the unlikely event that we cannot resolve the difference between us, you may refer your complaint to the Financial Ombudsman Service within six months of receiving our final response letter.

Their address is:

Financial Ombudsman Service

Exchange Tower

Harbour Exchange Square

London

E14 9GE

You can also contact them via their website, www.financial-ombudsman.org.uk, or by calling 0800 0234567 or 0300 1239123. You can also contact them via the EU Online Dispute Resolution Platform at http://ec.europa.eu/consumers/odr. Full details of our complaints procedure are available on request.

Complaints which your insurer is required to resolve will be passed on to them by us. We will notify you when we do this. If you are unhappy with the decision you receive, you can refer your complaint to the Financial Ombudsman Service within six months of receiving your insurer’s final response.

iGO4 Complaints Data

iGO4 Ltd, including WiseDriving, is committed to publishing data regarding the complaints it receives from its customers and keeping this data up to date. The latest data is as follows:

Period covered: 1st January – 30th June 2017. Brands covered: iGO4 and WiseDriving.

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