Do I have to register with the app?
You only have to register to use the mobile app if you take out a WiseDriving policy. At any stage you can deregister by visiting ‘update profile’ in the menu and clicking deregister. If you deregister whilst your WiseDriving policy is still active this may lead to your policy being cancelled.
If you have purchased a policy for our Black Box insurance, please don’t download our WiseDriving App.
Is my phone or smartphone compatible?
Find what operating system you are on?
For Android phones
Below are general instructions that work for most Android devices. For detailed instructions about a specific device, please check the User Guide.
To find out which Android OS is on your device:
- Open your device's Settings
- Tap About Phone or About Device
- Tap Android Version to display your version information
To find your iPhone software version, and your iPhone modem firmware:
- Tap Settings
- Tap General
- Tap About
At the bottom you'll see Version in bold on the left, and a number series on the right.
What is the USB charging Port?
The Telematics Device has a USB charging port that is essentially a free USB charger for your car. This can be used for your smartphone or other electronic device.
How do I pair the smartphone app and Telematics Device?
Once registered on the WiseDriving app, the app will automatically launch the telematics device wizard which will guide you through the process of connecting your Telematics Device.
Why can’t I pair the Telematics Device using the smartphone Bluetooth menu even though I see it in the menu?
You need to use the telematics device pairing wizard within the WiseDriving app to connect. This will guide you through the stages of pairing. If this does not appear on your App please delete the App and download it again.
Do I need a data connection?
A data connection is not needed to record or pair the device. You will need a data connection to download the smartphone app initially, and to upload journey data.
What if I am a passenger in the car where the Telematics Device is active?
You can click stop recording and the app will stop recording your journey. The device will not activate Autostart to begin recording again until the device has been out of range of the device and back in range again.