Refunds

Mid Term Adjustment

Payment in full policy

The refund will be issued within 14 days of the adjustment and processed using the card you used when setting up the policy. If this is not your card, please make sure you advise the cardholder.

Instalment policy

You will see a reduction in the instalments and the finance provider will provide written confirmation of the updated direct debit amount within the next 14 days.

If the direct debit does not come out of your account then you must make the account holder aware. Your new documents will be available on the customer portal for you to read. Please keep us updated if you need to make any other changes

Cancellation

Payment in full policy

You will receive written confirmation of the your final settlement figure within 14 days and this will be processed using the original card you used when setting up the policy within the next 14 days. If this was not your card, please make sure that you advise the cardholder. 

Instalment policy

You will receive written confirmation of the final settlement figure within 14 days, so please don’t cancel your direct debit. Any refund due or money owed will be processed using the original card you used when setting up the policy within the next 14 working days. If this was not your card, please make sure that you advise the cardholder

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