iGO4 Ltd, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. The latest data is as follows:
- Period covered: 1st July 2018 – 31st December 2018
- Brands covered: iGO4, WiseDriving, Hastings Direct SmartMiles
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Number of complaints opened by volume of business |
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Product/service grouping |
Intermediation (within the reporting period) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
|
Insurance and pure protection |
Number of complaints opened per 1000 policies sold 17.17 |
1872 |
1743 |
16.35% |
74.75% |
38.90% |
Other general admin/customer service |