WiseDriving complaints data

iGO4 Ltd, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. The latest data is as follows:

  • Period covered: 1st January 2018 – 30th June 2018
  • Brands covered: iGO4, WiseDriving, Hastings Direct SmartMiles

 

Number of complaints opened by volume of business

Product/service grouping

Intermediation(within the reporting period)

Number of complaints opened

Number of complaints closed

Percentage closed within 3 days

Percentage closed after 3 days but within 8 weeks

Percentage upheld

Main cause of complaints opened

Insurance and pure protection

Number of complaints opened per 1000 policies sold 15.55

1501

1487

15.26%

82.78%

45.52%

Other general admin/customer service

 

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