iGO4 Ltd, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. The latest data is as follows:
- Period covered: 1st January 2018 – 30th June 2018
- Brands covered: iGO4, WiseDriving, Hastings Direct SmartMiles
|
|
Number of complaints opened by volume of business |
||||||
|
Product/service grouping |
Intermediation(within the reporting period) |
Number of complaints opened |
Number of complaints closed |
Percentage closed within 3 days |
Percentage closed after 3 days but within 8 weeks |
Percentage upheld |
Main cause of complaints opened |
|
Insurance and pure protection |
Number of complaints opened per 1000 policies sold 15.55 |
1501 |
1487 |
15.26% |
82.78% |
45.52% |
Other general admin/customer service |