Direct debit questions

If your finance provider is Close Brothers and you need to get in touch with them about your direct debits, you can register for a customer account with them. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

By logging on you can change your payment date, change your bank details, check your payments and pay any arrears you may have.

You can also give them a call on 0333 321 8566 (Open 24/7).

Close Brothers reserve the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.

If your finance provider is PremFina, you can go to their website and use the ‘Payments’ button on the right-hand side if you need to make a missed payment. You’ll need your agreement number (which will have been emailed to you when you purchased your policy) and your last name.

You can also contact them on 03301659367 (open 9.00am to 5.30pm Monday to Friday).

PremFina reserves the right to charge a fee of up to £27.50 for any unsuccessful collection of a monthly instalment.

 

Why has my monthly payment changed?

Your monthly payments can change following a number of policy events.

  • An amendment to your policy 
  • A driving behaviour score update

Your finance provider will provide written confirmation of the updated direct debit amount within 14 days of the change and your amended documents will be available on the customer portal section of our website for you to read.

 

Keywords: payment, instalments, installments, monthly, finance agreement

 

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