Direct Debit questions

If your finance provider is Close Brothers and you need to get in touch with them about your direct debits, you can register for a customer account with them. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

 

If you've already registered, click here to log in.

 

By logging on you can change your payment date, change your bank details, check your payments and pay any arrears you may have.

You can also give them a call on 0333 321 8566 (Open 24/7).

 

Close Brothers reserve the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.

 

If your finance provider is PremFina, you can review their FAQs in their Help Centre at www.premfina.com/faqs.

To contact them directly, the following options are available:
• Live chat at www.premfina.com
• Email at customers@premfina.com
• Phone on 0330 165 9367
• You can also make payments online at https://payment.premfina.com

 

Why has my monthly payment changed?

Your monthly payments can change following a number of policy events.

  • An amendment to your policy 
  • A driving behaviour score update

Your finance provider will provide written confirmation of the updated direct debit amount within 14 days of the change and your amended documents will be available on the customer portal section of our website for you to read.

 

Keywords: payment, instalments, installments, monthly, finance agreement

 

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