Direct debit questions

If you need to get in touch with someone about your direct debits, you can register for a customer account with your finance provider Close Brothers. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

By logging on you can change your payment date, change your bank details, check your payments and pay any arrears you may have.

You can also give them a call on 0333 321 8566 (Open 24/7).

If you are paying your premium by monthly instalments the finance provider reserves the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.


Why has my monthly payment changed?

Your monthly payments can change following a number of policy events.

  • An amendment to your policy 
  • A driving behaviour score update

Your finance provider will provide written confirmation of the updated direct debit amount within 14 days of the change and your amended documents will be available on the customer portal section of our website for you to read.


Keywords: payment, instalments, installments, monthly, finance agreement


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