I have a black box policy
Here you'll find all the information you need about your WiseDriving black box policy.
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Coronavirus Guidance
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I’m struggling to pay for my car insurance due to Coronavirus – what do I do?
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Coronavirus - your questions answered
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Coronavirus – what safety procedures are the engineers taking to protect us?
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Can I reduce my mileage if I’m not driving due to the lockdown?
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Will you still be able to repair my car if I have an accident?
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Will my existing claim be affected by Coronavirus?
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Will I still be able to make a claim?
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Can I still use my breakdown cover at this time?
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Due to my age I've been advised to self-isolate for an extended period. Can I pause my car insurance?
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My score has dropped under 30 and I won’t be driving much due to the lockdown. Will my policy be cancelled?
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My score has dropped and due to the lockdown, I won’t be driving much. Will I still get an charged an additional premium?
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I’m stuck abroad in lockdown and concerned my foreign use motor insurance cover will run out. What should I do?
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I’m struggling to pay for my car insurance due to Coronavirus – what do I do?
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Getting started
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Self-install box installation
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Black box installation & appointments
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Welcome to WiseDriving
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How do I register for my WiseDriving online account?
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Do I have to provide copies of licences for any named drivers on my policy?
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How do I send you my documents?
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My documents
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How do I send you proof of my no claims bonus?
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No claims discount
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I can’t send in my documents – what do I do?
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Who are Diareyes?
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Who are RS Fleet?
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Can I drive before the WiseDriving box is installed?
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Self-install box installation
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How it works
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How can I improve my score?
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Black box driving dashboard
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How do I improve my acceleration score?
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How do I improve my braking score?
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How do I improve my speed score?
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Will I be able to drive at night?
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Do I have a curfew?
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Will the way I drive affect how much I pay?
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My driving score
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Disagree with my driving score
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How will I know if I’m driving well or not?
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How do I use the WiseDriving dashboard to check my score?
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My dashboard hasn’t updated – what should I do?
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My data
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My journeys
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Mileage
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Return premium
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Exceed the speed limit
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Will you inform the police if I commit a speeding offence?
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What if my car gets stolen?
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Theft tracking
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What if someone else drives my car?
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How can I improve my score?
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Change my policy
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Change my policy
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How do I make a change to my policy without paying a fee?
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Can I change my policy details online?
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How do I change my car?
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How do I change my address?
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How do I add a driver?
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Do I need to let you know about changes to my details?
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What happens if I change my car insurance policy and the premium is reduced?
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What happens if I change my car insurance details and I need to pay an additional premium?
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I was insured with a provisional licence but I’ve passed my test – will my insurance go up?
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Change my policy
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Optional extras
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What optional extras do you offer?
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Can I add new optional extras to my policy?
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How do I buy breakdown cover?
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How do I buy Key cover?
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How do I buy Motor Legal Protection?
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What are the different levels of RAC cover?
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How do I find out more about my optional extras?
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I’ve got RAC breakdown cover – what should I do if I breakdown?
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I’ve purchased Premier KeyBack cover – who do I contact if I need to make a key claim?
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I want to use my Motor Legal Protection – what do I do?
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What optional extras do you offer?
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Claims
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Payments
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Who do I call about my monthly direct debit payments?
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Direct debit questions
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Additional premiums
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Refunds
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Missed direct debit payment
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What happens if I miss a payment?
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Why hasn't my direct debit been taken?
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Why has my direct debit been cancelled?
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What happens if my debt gets referred to a debt collection agency?
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Who do I call about my monthly direct debit payments?
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Renewals
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Cancellations
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General questions
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Customer Research Prize Draw Rules
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WiseDriving Complaints Data
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Do I need a Green Card if I’m travelling abroad?
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How do I contact WiseDriving?
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I’ve forgotten my username or password
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How can I access my policy booklet?
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What is included in comprehensive cover?
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How soon will I be covered?
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Can I get a courtesy car?
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I won't be driving my car for a while, do I need to tell you?
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Who are on our panel of insurers?
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Can I drive abroad?
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Can I drive other vehicles?
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Do I need to remove my black box after my policy has ended?
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Will you insure a leased vehicle?
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I’ve personalised my number plate – do I need to let you know?
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What are the benefits of having no claims discount?
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My car has been written-off previously – will you insure it?
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Am I covered to tow a trailer or caravan?
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A policy has been taken out in my name fraudulently – what should I do?
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Am I covered in the event of an extreme weather warning?
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Can I work for WiseDriving?
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Close Brothers
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Make a complaint
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Customer Research Prize Draw Rules