iGO4 Ltd, is committed to publishing data regarding the complaints it receives from its customers and keeping that up to date. Period covered in this report: 1st Jan 2026 to 30th June 2026
| iGO4 Ltd | Number of complaints opened by volume of business | ||||||
|---|---|---|---|---|---|---|---|
| Product/Service | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and pure protection | 4.22 Per 1000 policies sold | 1210 | 1176 | 46.3% | 53.7% | 41.8% | Errors/not following instructions |
| Credit-related | 0.74 per 1000 credit accounts | 67 | 69 | 53.6% | 46.4% | 26.1% | N/A |