Black Box Policy: Black box installation & appointments


Who installs my black box?

Once you have purchased a WiseDriving policy, you will be told if you have a pro-install policy (meaning an engineer will fit your box) or a self-install policy (meaning you fit the box yourself). If you have a self-install policy, please click here to find out about the self-install process. If you have a pro-install policy, an approved engineer from one of our partners will contact you to arrange the installation. Here, you will be able to select a convenient date and location for the black box to be fitted. If you have any queries regarding your appointment or have not heard from an engineer, please check the welcome email we sent you when you purchased your policy. It will tell you which installation company is installing your black box. Call RS Connect on 0121 332 1226 or Diareyes on 01767 684687 should you have any further queries.

Opening Hours:

Monday to Friday 9am to 5pm


When is the WiseDriving box installed?

The WiseDriving box must be installed within 14 days of you purchasing your policy. Where the WiseDriving box is not installed within this time your policy may be cancelled. If you are unable to get an appointment within 14 days please contact our customer service team who will be happy to assist.

How long should I wait for the installation team to contact me?

The installation company should contact you by phone within 48 hours after you have taken a policy out with us to arrange an appointment to get your box installed. If they do not contact you in this time frame please visit the contact us page for our telephone number and we will be happy to arrange your appointment with them.

How long will the installation take?

On average it takes about 1 hour to complete installation of the box to your vehicle.

What is involved in the installation?

The installation will require the mounting of a small telematics device inside the car and the drilling of two small innocuous holes that are benign and concealed.

What happens if I miss my appointment?

If you miss the appointment to install the WiseDriving black box or our installation team attend but are unable to install the WiseDriving black box, you will be charged a missed appointment fee of £45.

Can I choose when and where I have the box installed?

We have a team of installation engineers fitting boxes up and down the country; you will be able to select a date that is convenient to you and the engineer will fit the Box at a location of your choice i.e. home or work. You will also be able to select a morning or afternoon appointment for your box to be installed between 9am-12pm or 12pm-5pm.

Do I need to be present for the installation?

No, as long as you arrange for someone to give access to your car, including the keys, to our engineer, it doesn’t have to be you.

You must make sure the person you leave in charge of your car has the required documents to show to the engineer though, or they won’t be able to complete the installation and you will be charged the missed appointment fee.

How do I check my score?

Once your Black Box is fitted you can see your driving score at any time using your personalised WiseDriving dashboard.

Your score will be updated on the dashboard every day so you can check your score as often as you like. Every month we’ll review your score and, if we need to, adjust your premium accordingly.

We’ll give you regular feedback on how you’re doing, which will give you the opportunity to improve your score and receive discounts for driving safely.

Will I need to show any documentation to the engineer?

Yes, prior to fitting the WiseDriving box the engineer will request to see your No Claims Discount (if applicable) and the V5 (proof of ownership) or New Keepers Supplement. The engineer will then photograph the documents and upload them to us. These documents are required before a Box can be fitted, if you do not have one or more of the above a new appointment will need to be made and a missed appointment fee will be charged.

What are the new business and renewal telematics fees?

The New Business Telematics Fee for the first year is £150. All subsequent years you will be charged a £90 Renewal Telematics Fee which will be included within our renewal invitation.


Keywords: install, fit my box, engineer, RS Fleet, contact