In most case, you can simply use your online account to upload a scan or copy of your driver documents. You can also email copies to us at firstname.lastname@example.org. If you can’t send in your documents due to a technical issue, please contact us on 01733 308358 (open Monday to Friday 8am – 8pm, Saturday 9am – 5pm and Sunday and bank holidays 10am – 4pm) so that we can look into the issue and advise you on what to do next.
If you don’t have the documents you need to send in, you can contact us for further advice. In some cases, such as no-claims discount proof, you may need to request this from your previous insurer. Similarly, if you don’t have a copy of your V5 document, you can order a replacement from the government.