General
General information about your WiseDriving Policy.
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General Questions
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Coping with the cost of living
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Contact Us
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Bereavement Help and Guidance
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Can I insure a learner driver on my policy?
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How do I contact you via web chat?
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WiseDriving Accident Alert
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Protected No Claims Discount
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My policy records my mileage - how does it work?
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Do I need a Green Card if I’m travelling abroad?
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How can I access my policy booklet?
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What is included in comprehensive cover?
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Will you insure a leased vehicle?
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I’ve personalised my number plate – do I need to let you know?
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What are the benefits of having no claims discount?
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My car has been written-off previously – will you insure it?
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Am I covered to tow a trailer or caravan?
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Will you inform the police if I commit a speeding offence?
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A policy has been taken out in my name fraudulently – what should I do?
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Am I covered in the event of an extreme weather warning?
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Can I work for WiseDriving?
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Paying by Monthly Instalments
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Coping with the cost of living
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Getting Started
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How WiseDriving Works
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Changing your policy
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Change my policy
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How do I make a change to my policy without paying a fee?
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Can I change my policy details online?
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How do I change my address?
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How do I add a driver?
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Do I need to let you know about changes to my details?
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What happens if I change my car insurance policy and the premium is reduced?
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What happens if I change my car insurance details and I need to pay an additional premium?
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I was insured with a provisional licence but I’ve passed my test – will my insurance go up?
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Change my policy
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Payments
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How do I change my monthly payment date?
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What is a Direct Debit failure fee?
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How do I change my Direct Debit details?
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Who do I call about my monthly Direct Debit payments?
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Direct Debit questions
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Additional Premiums
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Refunds
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Missed Direct Debit payment
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What happens if I miss a payment?
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Why hasn't my Direct Debit been taken?
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Why has my Direct Debit been cancelled?
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What happens if my debt gets referred to a debt collection agency?
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How do I change my monthly payment date?
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Claims
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Optional Extras
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What optional extras do you offer?
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Can I add new optional extras to my policy?
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How do I buy breakdown cover?
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How do I buy Key cover?
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How do I buy Motor Legal Protection?
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What are the different levels of RAC cover?
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How do I find out more about my optional extras?
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I’ve got RAC breakdown cover – what should I do if I breakdown?
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I’ve purchased Premier KeyBack cover – who do I contact if I need to make a key claim?
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I want to use my Motor Legal Protection – what do I do?
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What optional extras do you offer?
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Renewals
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Cancellations