Why hasn't my Direct Debit been taken?

If your direct debit hasn’t been taken on the due date for your monthly instalment, there are a few reasons that may be behind it.

If you’re in your first year of insurance, you may be charged 10 or 11 monthly instalments rather than 12 – so if you’re towards the end of your policy, it may be that you’ve paid all your instalments already and no more will be taken. Please check your welcome email from us if you’re not sure how many instalments you’ll be paying.

Alternatively, it may be a problem with your bank if payment hasn’t been taken. Make sure that you have the right amount of funds in your account, as the direct debit may fail if there isn’t enough money in the account – if this happens, you can make the missed direct debit with your credit provider.

You will have received notice by post and email from PremFina explaining the reason your payment could not be collected. Please note, PremFina reserves the right to charge a fee of up to £27.50 for any unsuccessful collection of a monthly instalment, in line with the terms and conditions of your credit agreement.

If you need to make a payment for a missed Direct Debit, the simplest way to do this is to go to www.premfina.com and use the ‘Payments’ button on the right-hand side of the home page. You’ll need your agreement number (which you can find on the missed payment notice sent to you in the post) and your last name.


You can also contact them via live chat on their website, email on customers@premfina.com or by phone on 0330 165 9367 (chat and phone are open 9.00am to 5.30pm, Monday to Friday).

What happens if I continue to miss payments?

If you continually miss direct debit payments, your debt may be passed onto a debt collection agency. Should this happen, your credit score may be affected which may affect your ability to take out loans or other financial services in the future.

If you miss direct debits for your insurance, your policy may also be cancelled and you may be charged a cancellation fee as well as costs for your time on cover. You will also lose any no claims discount you may have built up during your policy, meaning your no claims discount will revert to the amount it was before you began your WiseDriving policy.

This is why it’s important to make sure your direct debit is coming out correctly and contact us if there is a problem, so that any further issues with your policy or payment can be avoided where possible.


Keywords: payment, instalment, installment, monthly, bank, debit card, credit card