Direct Debit questions

 You can review your finance provider’s FAQs in their Help Centre at

To contact them directly, the following options are available:
• Live chat at
• Email at
• Phone on 0330 165 9367
• You can also make payments online at


Why has my monthly payment changed?

Your monthly payments can change following a number of policy events.

  • An amendment to your policy 
  • A driving behaviour score update

Your finance provider will provide written confirmation of the updated direct debit amount within 14 days of the change and your amended documents will be available on the customer portal section of our website for you to read.


Struggling with your monthly payments?

Please get in touch with your finance provider via one of the methods above and they will do their best to help you and come to a solution that works for you.



Keywords: payment, instalments, installments, monthly, finance agreement