Who do I call about my monthly Direct Debit payments?

If you’d like to make payment for a missed direct debit, the simplest way to do this is to go to www.premfina.com and use the ‘Payments’ button on the right-hand side. You’ll need your agreement number (which you can find on the missed payment notice sent to you in the post) and your last name.

For any other changes or updates to your finance agreement, you can contact them via live chat on their website, email on customers@premfina.com or by phone on 0330 165 9367 (chat and phone are open 9.00am to 5.30pm, Monday to Friday).


Struggling with your monthly payments?

Please get in touch with your finance provider via one of the methods above and they will do their best to help you and come to a solution that works for you.


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