Missed Direct Debit payment

If you'd like to make a missed Direct Debit payment, there are a few ways to contact us:


If your finance provider is Close Brothers, you can register for a customer account with them. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

You can also give Close Brothers a call on 0333 321 8566 (open 24 hours a day, seven days a week).

Close Brothers reserve the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.


If your finance provider is PremFina, you will have received notice by post and email explaining the reason your payment could not be collected and what your available options are. Please note, PremFina reserves the right to charge a fee of up to £27.50 for any unsuccessful collection of a monthly instalment, in line with the terms and conditions of your credit agreement.

If you need to make a payment for a missed Direct Debit, the simplest way to do this is to go to www.premfina.com and use the ‘Payments’ button on the right-hand side of the home page. You’ll need your agreement number (which you can find on the missed payment notice sent to you in the post) and your last name.

You can also contact them via live chat on their website, email on customers@premfina.com or by phone on 0330 165 9367 (chat and phone are open 9.00am to 5.30pm, Monday to Friday).


Struggling with your monthly payments?

Please get in touch with your finance provider via one of the methods above and they will do their best to help you and come to a solution that works for you.


Keywords: payment, monthly, installment, pay, bank