What happens if my debt gets referred to a debt collection agency?

If we are owed money by you, we will notify you by email to collect this. However, if we don’t receive payment, we may pass your debt onto a debt collection agency to collect on our behalf. The debt collection agency we work with is Creditlink Account Recovery Solutions. You may receive communications from them in regards to the debt.

If your debt is referred to Creditlink Account Recovery Solutions, payment plans may be available, but please note that continued failure to make payments may affect your credit rating. You may also be charged a £20 debt collection fee.

If you need to contact them about the debt on your policy, please call 020 3437 0332 (open 8am-8pm everyday). 

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