Missed direct debit payment

If you'd like to make a missed Direct Debit payment, there are a few ways to contact us:

If your finance provider is Close Brothers, you can register for a customer account with them. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

You can also give Close Brothers a call on 0333 321 8566 (open 24 hours a day, seven days a week).

Close Brothers reserve the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.

If your finance provider is PremFina, you can go to their website and use the ‘Payments’ button on the right-hand side. You’ll need your agreement number (which will have been emailed to you when you purchased your policy) and your last name.

You can also contact them on 0330 165 9367 (open 9.00am to 5.30pm Monday to Friday).

PremFina reserve the right to charge a fee of up to £27.50 for any unsuccessful collection of a monthly instalment.

 

 

Keywords: payment, monthly, installment, pay, bank

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