Missed direct debit payment

If you'd like to make a missed Direct Debit payment, there are a few ways to contact us:

You can register for a customer account with your finance provider Close Brothers. You'll then be able to manage your monthly payments online. To register you'll need your customer ID, which has been emailed to you. Don't worry if you can't find it, you can request for it to be resent here.

If you've already registered, click here to log in.

You can also give Close Brothers a call on 0333 321 8566 (open 24 hours a day, seven days a week).


If you’re paying your premium by monthly instalments, the finance provider reserves the right to charge a fee of up to £30 for any unsuccessful collection of a monthly instalment.


Keywords: payment, monthly, installment, pay, bank

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